Last updated: June, 2025
Gulcon Homes (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- What Personal Information We Collect
We may collect the following types of personal information:
- Full name
- Contact details (phone number, email address, residential address)
- Property and land details
- Financial or budgeting preferences (as voluntarily provided)
- Any other information you voluntarily provide through our website, forms, or email communication
We may also collect non-identifying data such as website analytics or cookies (see section 6 below).
- How We Collect Your Information
We collect information through:
- Our website enquiry forms
- Quote or design consultation requests
- Telephone or email correspondence
- In-person consultations
- Analytics tools (e.g. Google Analytics)
- Why We Collect Your Information
We use your information to:
- Provide quotes, design advice, and building services
- Respond to your enquiries or feedback
- Manage your building project
- Improve our website and service offerings
- Comply with legal obligations
- Disclosure of Personal Information
We may disclose your information to:
- Subcontractors, consultants, certifiers, and tradespeople (only as needed for your project)
- Technology providers (e.g. CRM, quoting software like Buildxact)
- Legal or regulatory authorities if required by law
We do not sell or rent your information to third parties for marketing purposes.
- How We Store and Protect Your Information
We store personal data securely using cloud-based platforms and physical protection where required. Access is restricted to authorised personnel only. We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, or disclosure.
- Cookies and Website Tracking
Our website may use cookies and third-party tracking tools (e.g. Google Analytics, Facebook Pixel) to collect anonymised information about how you use our site. You can disable cookies in your browser settings.
- Access and Correction
You may request access to your personal information or request corrections by contacting us at:
📧 Email: build@gulcon.com.au
📞 Phone: 1800 GULCON
📬 Address: Office Address listed at contact us page
- Privacy Complaints
If you believe we have breached your privacy rights, please contact us directly. If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.